Shipping Policy

Effective September 4, 2026. Fast, discreet, worldwide from our California warehouse.

Free shipping threshold

There is 1 free shipping tier and it covers North America. It is quoted in US dollars and measured against the subtotal of eligible items, calculated before tax and before shipping.

Destination	Free shipping applies when the eligible subtotal is	Service you receive
North America (United States, Canada, and Mexico)	Over $119.00 USD	Free standard shipping, 3 to 5 business days in transit within the United States; transit times to Canada and Mexico are shown at checkout

The free option appears automatically at checkout once your subtotal and delivery address qualify. No discount code is required and nothing needs to be selected. Orders below the threshold, and all orders shipping outside North America, pay a rate calculated at checkout from your destination and the weight of your order, so you see the exact cost before you pay.

A small number of oversized or restricted items are excluded from the free shipping threshold. Those items are marked on the product page and again in checkout, so there is no surprise at the payment step.

Where does forttroff.com ship?

forttroff.com ships worldwide to 206 countries and territories. Orders shipping outside North America are not eligible for free shipping. Standard and express rates for international orders are calculated at checkout from your destination and the weight of your order. A small number of products or destinations are restricted by carriers or by local import rules; if something in your cart cannot ship to your address, checkout will tell you before you pay.

When will my order ship?

We send out more than 1,000 orders every day. Orders placed before 1:00 PM US Pacific time on a business day ship that same day. Orders placed after the cutoff, on weekends, or on US holidays ship the next business day. You receive a shipping confirmation with tracking as soon as the label is created. Same-day dispatch applies at every order value, whether or not your order qualifies for free shipping.

What does shipping cost if my order is under the threshold?

It depends on where the parcel is going and what it weighs, so there is no single number to quote. Add the items to your cart, enter your address, and checkout shows every available service and its exact price before you commit to anything. Nothing is charged and no account is required to see the rate.

Delivery options

Choose the speed that suits you at checkout. Options include Standard (3 to 5 business days), 3 Day, 2nd Day, Next Day, Priority Air (3 to 5 business days), and Express Air (1 to 3 business days). Available services and transit times vary by destination and by the products in your order. The exact options and prices for your address are shown before you pay. Free shipping applies to the standard service on eligible North America orders; paid express upgrades remain available on a free-shipping order.

100% discreet packaging

Every order ships in a plain parcel box with no branding, no product names, and no hint of the contents. The return address on the label is discreet and does not mention forttroff.com. Nothing about the outside of the box tells anyone what is inside or where it came from. This applies to every order at every value, domestic and international. For how the charge appears on your statement, see Secure Payments and Discreet Billing.

International orders, duties, and taxes

International orders travel duties unpaid. The shipping rate you pay at checkout covers the carriage cost only. Any customs duties, import taxes, or fees set by your country are collected by the carrier or your customs authority at delivery and are paid by you. Every country sets its own rates and we do not receive any part of them. Parcels are declared accurately and discreetly, as customs rules require.

Tracking and delivery support

Your tracking link updates as the carrier scans your parcel. If anything about a delivery looks off, email info@forttroff.com with your order number and our team will look into it and make it right.

Your address

Take a quick look at your address before completing checkout. If you need to change it after ordering, email us straight away with your order number; we can usually update it before your parcel leaves the warehouse.

Questions

Email info@forttroff.com or call +1-714-933-7204 (domestic and international). forttroff.com has no physical storefront; every order is placed at forttroff.com.

Common questions

How do I get free shipping at forttroff.com?

Eligible North America orders (United States, Canada, and Mexico) with a subtotal over $119.00 USD get free standard shipping. The free option appears automatically at checkout once your subtotal and address qualify. No code is needed. Orders shipping outside North America are not eligible for free shipping.

What is the free shipping minimum in North America?

$119.00 USD for the United States, Canada, and Mexico, measured on the subtotal of eligible items before tax and shipping.

Do you offer free international shipping?

No. International orders pay a shipping rate calculated at checkout from your destination and the weight of your order. Free shipping is available on eligible North America orders only.

Does forttroff.com ship internationally?

Yes. forttroff.com ships internationally to 206 countries and territories from California. Rates are calculated at checkout based on destination and weight, with express options available.

Is the packaging discreet?

Completely. Plain box, no branding, no product names, and a return address that does not mention forttroff.com. This applies to every order, at every value.

When will my order ship?

Orders placed before 1:00 PM Pacific on a business day ship the same day. Later orders ship the next business day.

Will I pay customs duties on an international order?

International orders ship duties unpaid, so any import duties or taxes set by your country are collected at delivery. The shipping rate you pay at checkout covers carriage only. Rates vary by country.