Frequently Asked Questions

Q: What will show up on my credit card bill?

A: Your privacy is very important to us and the listing of “FT Merchandise” is the only description that will appear on your credit card statement.

Q: Can packages be shipped discreetly?

A: All orders are shipped with camouflage tape sealing the boxes.  There are no logos or names to give away the contents of the package to prying eyes.

Q: How can I contact you?

A: Email us directly at questions@forttroff.com or we can be reached via mail at 4426 Hugh Howell Road, Box 161, Tucker, GA 30084. You can also call us at 770-451-0814, Monday through Thursday, between the hours of 11:00am and 7:00pm EST, or 11:00am-6:00PM on Friday.

Q: What is your return policy?

A: Here at Fort Troff we have earned the BEST reputation in our industry for service and satisfaction. We want to make sure every order you place is a great experience and that we quickly resolve any concerns you might have. We stand behind all our products. We will gladly replace or issue store credit for any defective product immediately within one year of purchase.  We cannot, however, accept returns without an RMA. If you just aren’t satisfied with your product and want something else, we will gladly work out an exchange or a store credit. Our store credits NEVER expire.

Q: How do you ship?

A: Here at Fort Troff we run the FASTEST and MOST ACCURATE shipping operation in the world of kink. All orders received during ANY business weekday by 5pm EST, with an approved card, go out the SAME day. We ship over 99 percent of our orders COMPLETE. Fort Troff uses UPS for all of our shipments, which are insured. We provide shipping confirmation and tracking number via email the day your order ships. Please note that UPS cannot ship to APO/FPO addresses.

Q: How much is shipping?

A: Our online system automatically calculates the cost of each order based on numerous factors such as: weight, size of package and shipping destination. We ship primarily through UPS because we TRUST them to be timely, professional, offer detailed tracking information and the package is insured.

Q: How do I edit my cart?

A: If you need to change the quantity of an item, start by clicking on the word “Cart” located in the top right corner of the website. After the pop-up window has appeared, click on the edit cart button.  This will take you to shopping cart page.  To edit the quantity of an item in your cart, click the subtraction or addition buttons next to the product name, or alternatively, click the X button to remove the item from the cart. Now you can either continue shopping by clicking on the “continue shopping” link or proceed to our secure checkout system by clicking on the Secure Checkout button.

Q: Do you sell “Head Cleaner”?

A: Due to safety concerns, we have been directed to suspend sale of these products. This situation is beyond our control and we appreciate your understanding.

Q: Do you ship lube internationally?

A: We do ship lube in many forms of liquid and powder all over the world but due to import regulations we are unable to send these products to Mexico or Spain.

Q: How can I use a coupon?

A: All coupons are computer generated and can be used during the checkout process by clicking the “Add Promo Code” box on the right side of the Order Summary page. Coupons are limited to one coupon per person per transaction.

Q: If I complete my order and change my mind can I cancel the order before it ships?

A: Due to the speed of our Grunts once your order is submitted it goes into processing immediately and cannot be altered or cancelled. If you do not want this package once it arrives please contact our Customer Support team for further instructions on how to return this order.