Q: What will show up on my credit card bill?
A: Your privacy is very important to us and the listing of "FT Atlanta"or "FT GA" is the only description that will appear on your credit card statement.
Q: Can packages be shipped discreetly?
A: Absolutely. We ship all orders in brown corrugated boxes from "F.T.". We do use a strip of our signature "camo" tape for branding purposes. However, you can request that we not use the "camo" tape and it will be replaced with the standard brown packing tape.
Q: How can I contact you?
A: Email us directly at email@example.com or we can be reached via mail at 4426 Hugh Howell Road, Box 161, Tucker, GA 30084. You can also call us at 770-451-0814, Monday through Friday, between the hours of 11:00am and 5:00pm EST.
Q: What is your return policy?
A: Here at Fort Troff we have earned the BEST reputation in our industry for service and satisfaction. We want to make sure every order you place is a great experience and that we quickly resolve any concerns you might have. We stand behind all of our products. We will gladly replace any defective product immediately. However, we cannot accept returns without an RMA. If you just aren't satisfied with your product and want something else, we will gladly work out an exchange or a store credit. Our store credits NEVER expire.
Q: How do you ship?
A: Here at Fort Troff we run the FASTEST and MOST ACCURATE shipping operation in the world of kink. All orders received during ANY business weekday by 5pm EST, with an approved card, go out the SAME day. We ship over 99 percent of our orders COMPLETE. Fort Troff uses UPS for all of our shipments, which are insured. We provide shipping confirmation and tracking number via email the day your order ships. Please note that UPS cannot ship to a PO Box, nor do we ship to APO/FPO addresses. As an alternate to UPS, we can ship via USPS, however, tracking and insurance are not provided. For the USPS option, please make a note in the special instructions field of your order.
Q: How much is shipping?
A: Our online system automatically calculates the cost of each order based on numerous factors such as: weight, size of package and shipping destination. We ship primarily through UPS because we TRUST them to be timely, professional, offer detailed tracking information and the package is insured.
Q: How do I edit my cart?
A: If you need to change the quantity of an item, start by clicking on the words "View Cart" located in the top right corner. After the pop up window has appeared, just edit the quantity and click on "update". Now you can either continue shopping by clicking on the "X" or if this was your last item to purchase then just click on "Checkout".
Q: Do you sell "Head Cleaner"?
A: Due to safety concerns, we have been directed to suspend sales of these products. This situation is beyond our control and we appreciate your understanding.
Q: Do you ship lube internationally?
A: We do ship lube in many forms of liquid and powder all over the world but due to import regulations we are unable to send this product to Mexico and Spain.