Here at Fort Troff we have earned the BEST reputation in our industry for service and satisfaction. We want to make sure every order you place is a great experience and that we quickly resolve any concerns you might have. We stand behind all of our products. We will gladly replace any defective product immediately. However, we cannot accept returns without an RMA. If you just aren't satisfied with your product and want something else, we will gladly work out an exchange or a store credit. Our store credits NEVER expire.